DOA & Delivery

DOA Policy

We do not offer DOA (Dead On Arrival) replacement for any livestock sent via Star Track courier.

However, we do offer DOA replacement/credit for livestock ONLY sent Airport to Airport, not the freight cost. Please note that we cannot be held responsible for any packages damaged or delayed by the courier, as this is out of our control.

To make a DOA claim, please email photos within 1 hour of picking up the livestock, with the livestock clearly visible. This policy is only valid for orders sent Airport to Airport and excludes livestock sent with a courier.

Return Policy

We cannot accept returns of products once they have been opened or used. Before opening and using any product, please check the packaging to ensure you have received the correct product. If the packaging and it’s contents are still in a new and saleable condition, you may return them to us with 7 days for an exchange, credit or refund (excluding shipping costs). Return shipping charges incurred are the responsibility of the customer.

Shipping Costs – Livestock

We offer a range of freight options for livestock.
These include:

  • Star track Couriers – From $35 for a 5kg box
  • Airport to Airport – From $55 for a 5kg box

PLEASE NOTE: For airport to airport at checkout you will be charged $0.  This is due to each individual airport having a different cost.  Once the order is placed, we will contact you and arrange payment. 

Please contact us with any queries in regards to the best form of transport for your livestock purchases.

PLEASE NOTE: Tasmanian and Western Australian customers will receive an additional fee for livestock up to 30 days after delivery.  This is a mandatory quarantine charge via the government and that is in no way associated with us.

Shipping Costs – Dry Goods

We offer $15 shipping costs for orders up to 5kg, for dry goods in Australia regardless of the quantity. This offer excludes bulky items or items over 5kg.

Delivery Time Frames

We use a range of courier services depending on your location. Delivery times are generally the same day or next day for livestock. In most situations, orders are dispatched within 24 - 48 hours with the exceptions of custom, personalized and pre-order items.

PLEASE NOTE:  We only ship livestock Mondays and Tuesdays with couriers or Thursdays with airport pickup.

Bulky Items

Bulky items are those with either a high weight or large cubic volume.

PO Boxes

Our couriers cannot deliver to Australia Post owned properties. This includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations.

Delivery Tracking

All orders placed online will be delivered with trackable information. Once your order has been dispatched simply use the tracking ID on the chosen courier page or view our Order Tracking page.


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